Privacy Policy

Privacy Policy

Last updated: May 2026

Valir (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit valirpets.store, in accordance with the EU General Data Protection Regulation (GDPR).

1. Data Controller

Valir
Email: supportvalirpetsstore@gmail.com
WhatsApp: +49 176 32792168

2. What Data We Collect

  • Order data: Name, email address, shipping address, phone number
  • Payment data: Processed securely by our payment providers (Shopify Payments, PayPal). We do not store card details.
  • Usage data: IP address, browser type, pages visited (via cookies)
  • Communication data: Messages you send us via email or WhatsApp

3. Why We Use Your Data

  • To process and fulfill your orders
  • To communicate with you about your order
  • To improve our store and customer experience
  • To comply with legal obligations

4. Legal Basis (GDPR)

  • Contract performance — processing your order (Art. 6(1)(b) GDPR)
  • Legal obligation — tax and accounting requirements (Art. 6(1)(c) GDPR)
  • Legitimate interest — fraud prevention and store improvement (Art. 6(1)(f) GDPR)
  • Consent — marketing emails, if you opt in (Art. 6(1)(a) GDPR)

5. Data Sharing

We do not sell your personal data. We share data only with trusted service providers necessary to operate our store:

  • Shopify Inc. — e-commerce platform
  • Shipping carriers — to deliver your order
  • Payment processors — Shopify Payments, PayPal

6. Data Retention

We retain your order data for up to 10 years as required by German tax law. Other data is deleted when no longer necessary.

7. Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at supportvalirpetsstore@gmail.com.

8. Cookies

We use essential cookies to operate the store and optional analytics cookies to improve your experience. You can manage cookie preferences via the cookie banner on our site.

9. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with your local data protection authority. In Germany: Bundesbeauftragter für den Datenschutz und die Informationsfreiheit (BfDI).

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.